FAQs

We aim to process and dispatch all orders within 1–2 business days.

Yes, we offer worldwide shipping. Rates and delivery times vary by destination. Please check our shipping guide for any shipping related updates.

Standard Post: $10 AUD (5+ business days, free over $180 AUD).
Express Post: $13 AUD (2–3 business days).

Standard Post: $15 AUD (5+ business days, free over $250 AUD).
Express Post: $25 AUD (4 business days).

Yes, DHL Express shipping to the USA is available for $35 AUD (5+ business days).

No, customers are responsible for all customs and duty fees payable upon delivery. Please note US orders now incur a tariff to be paid prior to receiving your order, this will be collected by DHL Express during transit.

All sale items are final sale. No returns or exchanges are accepted.

We offer store credit for unworn, unwashed items returned within 2 weeks of receipt. Return shipping costs are the responsibility of the customer.

Please ship your return to:

Loleia Swim Returns
PO BOX 172
Bentley 6982 WA
Australia

Include your order number and full name inside the package. Store credit will then be issued via email.

We do not offer refunds for change of mind. Refunds are only provided for faulty or damaged items.

If you receive a faulty item, please contact us at hello@loleiaswim.com with details and photos of the fault. If deemed faulty, we will cover return costs and issue a full refund or replacement.

We have a strict no cancellation policy. No changes or cancellations are accepted once an order is placed. This also applies to pre-orders.

Pre-order timeframes are stated in the description of the item.

If your order includes pre-order items, the entire order will be dispatched once all items are available. To receive in-stock items earlier, place separate orders or contact us to arrange split shipping.

Once dispatched, you'll receive a tracking number via email. For international orders, enter your tracking information into your local tracking service 5 days after dispatch for the most accurate updates.

We offer sizes XS to L, and XXS, XL and XXL for select items. Please refer to our sizing guide for detailed measurements.

For the longevity of your swim, please wash your items in cold water, dry flat in shade, and avoid harsh chemicals to preserve the quality.

Our products are designed in Australia and produced in Indonesia and China.

Yes, we offer digital gift cards available for purchase on our website.

Please email us at hello@loleiaswim.com for any inquiries or assistance.

Visit our Shipping Info and Customer Care pages for detailed information.